Frequently Asked Questions
Everything you need to know about your Home Free experience.
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Delivery typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for an additional fee.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of delivery for a full refund, provided they are in their original condition and packaging.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Home Free products come with a one-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.